Is SHACMAN Service the Key to Uninterrupted Truck Performance?

As a responsible and customer-centric brand, SHACMAN knows the importance of keeping your trucks on the road. We understand the frustration that comes with unexpected breakdowns, and that's why we have developed a comprehensive service system to provide unparalleled support throughout the lifecycle of your vehicles – and even beyond.

At SHACMAN, our commitment to customer satisfaction is at the heart of everything we do. We believe in putting your needs first, which is why our service system is designed to cater to your specific requirements. With our CARE Service, we offer a range of customized service plans tailored to meet your unique operational needs. Whether you operate a small fleet or a large-scale logistics operation, we have the right service plan for you.

Our All-round service supports ensure that you have access to the assistance you need, whenever you need it. With a 24-hour service guarantee, you can rely on us to be there for you, day or night. Our extensive network of over 280 service stations and 200 spare parts centers/stores means that help is never far away. We have also invested in advanced remote service diagnosis capabilities, enabling our specialists to provide prompt assistance and minimize downtime.

Exceeding service expectations is our ultimate goal. We take pride in going above and beyond to deliver exceptional service to our customers. Our team of 2900 local service personnel, along with 130+ overseas service experts, are dedicated to ensuring that your trucks receive the best possible care. With their expertise and knowledge, they will keep your vehicles running smoothly and efficiently.

To support our service operations, we have established a robust supply chain collaborative system. With 39 parts central warehouses strategically located, we prioritize quick and efficient delivery of spare parts to minimize vehicle downtime. Additionally, we have a distinguished 4-tier guarantee system in place. This includes a panel of service experts at our headquarters, overseas office service engineers, and round-the-clock service at our service stations. We also provide on-spot special services for those unique situations that require immediate attention.

At SHACMAN, we understand that your business relies on the reliable performance of your trucks. That's why we have built an excellent service system that ensures uninterrupted uptime, mile after mile, day after day. With SHACMAN, you can trust that your vehicles are in the hands of experts who are committed to providing you with the best possible support.

Choose SHACMAN for a superior service experience and let us exceed your expectations.